Inventive CRM is a customer relationship management solution that brings companies and customers together.
It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce,
and service — a single, shared view of every customer.
Deliver the personalized experiences your customers expect by using the integrated CRM platform that we call Inventive CRM. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We keep Improving Quality of our Solutions with latest technology and with the best open source available.
Complaint in CRM can booked by your call center or client can book complaint directly from your own app.Step 01
Service center assign calls to field engineer based on their availability.Step 02
Once the call is assigned field engineer will immediately received the alert by SMS and notification.Step 03
Field engineer updates the job information along with spare parts used, capture real-time photos, digital signature with customer, ask for the OTP to close the complaint.Step 04
Your own Mobile App with your complete branding. Your clients will download your app not our app.
Don't loose your customers, We are available on IOS and Android both.
Suitable for all service trades ex. HVAC, Water Purifier, Electrician, Plumbing, Carpenter, Electronic Appliances etc.
One stop solution for Field Service with field engineer location tracking.
Get your own Mobile App with your brand name. Its helps your clients to reach you easily.
Manage your New Sale and AMC Contracts with complete customer details including payment, product and validity etc.
The The Service CRM will provide service reminders on daily basis. Service Alerts will send in form of SMS and App Notifications.
It helps to manage your client’s installment easily. Installment reminders will send in form of SMS
Enable customers to book your complaint online, day or night.
Access all client and job details from the field, anywhere, anytime. Field Engineer has all the info they need to get the job done.
Client can check his past Job history of complaints and service with technician details like technician photo, contact no and work details.
Manage your purchase and control your item inventory easily.
Take photos on-site from the Service CRM and they’re saved instantly to the complaint or service, forever.
Record proof that your customer is happy to proceed with a job or pay for completed work.
It enables field engineer to have a quick view of their Jobs locations on map in his mobile app.
It enables admin to having a quick view of all field engineer on a map in single click.
Manage items used in complaint or service, issue items to field engineer, issue return from technician etc.
Customized SMS alerts & notifications makes communication easier and always get in touch with the customer.
Available on both Android and IOS
Know your cash flow with revenue reports on sale, complaint and service etc.
The easiest and fastest way to collect feedback about your complaint or service.
Create your own customized reports according to your business needs.
Access to your complete business's full job schedule, anywhere wherever you are.
Multi user with user access rights enables admin to assign work according to their Job responsibilities.
The The Service CRM has many extend functionality in specific areas, or assist certain industries.