Core Features in Mobile App & Software

CLIENT CONTRACT MANAGEMENT

AMC MANAGEMENT

WARRANTY MANAGEMENT

SERVICE MANAGEMENT

COMPLAINT MANAGEMENT

FIELD ENGINEER MANAGEMENT

PAYMENT MANAGEMENT

INSTALLMENT MANAGMEMENT

STOCK MANAGEMENT

FIELD ENGINEER TRACKING

The Inventive Service CRM

Inventive CRM is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Deliver the personalized experiences your customers expect by using the integrated CRM platform that we call Inventive CRM. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We keep Improving Quality of our Solutions with latest technology and with the best open source available.


How Inventive Service CRM Works?

The The Service CRM makes simplify & streamline your operations.

Customer calls service centre or book complaint directly from App

Complaint in CRM can booked by your call center or client can book complaint directly from your own app.

Step 01

Service centre assigns complaint to field engineer

Service center assign calls to field engineer based on their availability.

Step 02

Service technician received job alert

Once the call is assigned field engineer will immediately received the alert by SMS and notification.

Step 03

Field engineer visit on-site, fixes the issue and close the complaint

Field engineer updates the job information along with spare parts used, capture real-time photos, digital signature with customer, ask for the OTP to close the complaint.

Step 04

Why choose us?

We understand that good service is all about prompt tracking and response – from problem addressing to solution delivering. We help you respond faster by routing calls and emails to the right service representative, address issues proactively and eliminate escalations by monitoring and prioritizing customer activity across channels.
The best feature in the Service CRM which makes it "First Choice" is that it is suitable for any kind of organization either it is small, medium or large.

MOBILE APP

Your own Mobile App with your complete branding. Your clients will download your app not our app.

CUSTOMER RELATION

Don't loose your customers, We are available on IOS and Android both.

BEST SERVICES

Suitable for all service trades ex. HVAC, Water Purifier, Electrician, Plumbing, Carpenter, Electronic Appliances etc.

FIELD SERVICE

One stop solution for Field Service with field engineer location tracking.

Some silent features of The Service CRM

Work Smart, rather than Work Hard !

Own Company Mobile App

Get your own Mobile App with your brand name. Its helps your clients to reach you easily.

New Sale and AMC Management

Manage your New Sale and AMC Contracts with complete customer details including payment, product and validity etc.

Service Reminders

The The Service CRM will provide service reminders on daily basis. Service Alerts will send in form of SMS and App Notifications.

EMI Management

It helps to manage your client’s installment easily. Installment reminders will send in form of SMS

24 x 7 online Complaint

Enable customers to book your complaint online, day or night.


Job Management

Access all client and job details from the field, anywhere, anytime. Field Engineer has all the info they need to get the job done.

Job History

Client can check his past Job history of complaints and service with technician details like technician photo, contact no and work details.

Purchase and Inventory Management

Manage your purchase and control your item inventory easily.

Capture On-site Photos

Take photos on-site from the Service CRM and they’re saved instantly to the complaint or service, forever.

Capture Signature

Record proof that your customer is happy to proceed with a job or pay for completed work.


Jobs on Map

It enables field engineer to have a quick view of their Jobs locations on map in his mobile app.

Field Engineer on Map

It enables admin to having a quick view of all field engineer on a map in single click.

Material Consumption Management

Manage items used in complaint or service, issue items to field engineer, issue return from technician etc.

SMS Alerts and App Notifications

Customized SMS alerts & notifications makes communication easier and always get in touch with the customer.

Available on both Android and IOS

Available on both Android and IOS

Revenue Reports

Know your cash flow with revenue reports on sale, complaint and service etc.


Customer Feedback

The easiest and fastest way to collect feedback about your complaint or service.

Customized Reports

Create your own customized reports according to your business needs.

Access anytime, anywhere

Access to your complete business's full job schedule, anywhere wherever you are.

Multi User

Multi user with user access rights enables admin to assign work according to their Job responsibilities.

And many more.

The The Service CRM has many extend functionality in specific areas, or assist certain industries.